Signing up is easy! Click on the Sign Up button on our homepage. You'll need to provide a valid email address, your first and last name, state of residence, and age. Follow the prompts to verify your email and complete the registration process.

How are matches determined?

Matches are determined based on the responses you provide in our detailed questionnaire. Our advanced matching algorithm analyzes your interests, preferences, and values to find inmates with a 50% or higher compatibility score.

What are the rules for communication?

Communication should be respectful and adhere to our guidelines for safe and secure correspondence. Initially, use only your first name and the initial of your last name. Avoid sharing sensitive personal information, such as your home address or financial details.

How do I update my profile?

To update your profile, log in to your dashboard and click on the Edit Profile button. Here, you can update your personal details, preferences, and profile photo.

What should I do if I receive an inappropriate message?

If you receive an inappropriate message, you can block the sender and report the behavior to our support team. Use the Report button available in your inbox to notify us of any issues.

Can I send physical letters to my pen pal?

Yes, you can send physical letters to your pen pal. When you choose to include your postal address in your profile, ensure it is done securely through our privacy settings.

What is the privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. You can review our full privacy policy on the Privacy Policy page.

How do I contact customer support?

If you need assistance, you can contact our customer support team by clicking on the Contact Us link in the footer of our website. Fill out the contact form with your query, and a member of our support team will respond promptly.

How do I search for prison pen pals?

Use our advanced search and filter tools to find pen pals. You can filter profiles by state, age, gender, interests, and other criteria.

What should I do if I forget my password?

If you forget your password, click on the Forgot Password? link on the login page. Enter your registered email address, and we'll send you a link to reset your password.

How do I verify my email address?

After registering, check your email for a verification link. Click the link to verify your email address and complete the registration process.

Terms of Service

Effective Date: 25-07-2024

Welcome to A Way Out Pen Pals. These Terms and Conditions (“Terms”) govern your use of our website, www.awayoutpenpals.com (the “Site”) and the services provided by us. By accessing or using our Site and services, you agree to these Terms. If you do not agree with these Terms, please do not use our Site.

1. Acceptance of Terms

By using the Site and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these Terms at any time. Your continued use of the Site after any changes signifies your acceptance of the new Terms.

2. User Accounts

To use certain features of our Site, you must register for an account. You agree to provide accurate and complete information during the registration process and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Privacy and Security

Your privacy is important to us. Our Privacy Policy describes how we collect, use, and protect your personal information. By using our Site, you consent to our Privacy Policy.

4. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You shall not use the Site to:

Harass, abuse, or harm others;
Violate any applicable laws or regulations;
Transmit any content that is unlawful, defamatory, obscene, or otherwise objectionable;
Impersonate any person or entity or misrepresent your affliation with any person or entity.

5. Content

You are solely responsible for the content you submit or transmit through the Site. You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content to operate and improve our services.

6. Inmate Correspondence

A Way Out Pen Pals facilitates correspondence between inmates and pen pals. We do not control or monitor the content of the correspondence and are not responsible for any interactions between users. Users should exercise caution and use their own judgment when communicating with inmates.

7. Limitation of Liability

To the fullest extent permitted by law, A Way Out Pen Pals shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or services. Our liability for any direct damages shall be limited to the amount paid by you for the services in the preceding twelve months.

8. Termination

We reserve the right to suspend or terminate your account and access to the Site if we believe you have violated these Terms or engaged in any unlawful conduct. Upon termination, these Terms will continue to apply to any content or actions that occurred prior to the termination.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of this Country, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in this Country.

10. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@awayoutpenpals.com
Phone: (800) 517-8704
Mailing Address: P.O. Box 1804, Wenatchee, WA 98807.

11. Entire Agreement

These Terms constitute the entire agreement between you and A Way Out Pen Pals regarding your use of the Site and services and supersede any prior agreements or understandings.

12. Consent to Communication

By accessing the A Way Out Penpals website, creating an account, or submitting your contact information, you expressly consent to:

Service-Related Communications: Receiving phone calls, text messages, or emails from our team regarding your account, pen pal matches, identity verification, or specific inquiries you have submitted.
Updates and Promotions: Receiving messages (via SMS, WhatsApp, or email) related to new service features, community updates, newsletters, or promotional offers intended to enhance your experience with our platform.
Program Notifications: Receiving automated or manual alerts concerning the status of your pen pal correspondence, membership renewals, or safety reminders relevant to our community guidelines.

You may opt out of marketing-related communications at any time by following the “unsubscribe” instructions in our emails or replying “STOP” to text messages, though you acknowledge that opting out may impact our ability to provide certain manual matching services.