Signing up is easy! Click on the Sign Up button on our homepage. You'll need to provide a valid email address, your first and last name, state of residence, and age. Follow the prompts to verify your email and complete the registration process.

How are matches determined?

Matches are determined based on the responses you provide in our detailed questionnaire. Our advanced matching algorithm analyzes your interests, preferences, and values to find inmates with a 50% or higher compatibility score.

What are the rules for communication?

Communication should be respectful and adhere to our guidelines for safe and secure correspondence. Initially, use only your first name and the initial of your last name. Avoid sharing sensitive personal information, such as your home address or financial details.

How do I update my profile?

To update your profile, log in to your dashboard and click on the Edit Profile button. Here, you can update your personal details, preferences, and profile photo.

What should I do if I receive an inappropriate message?

If you receive an inappropriate message, you can block the sender and report the behavior to our support team. Use the Report button available in your inbox to notify us of any issues.

Can I send physical letters to my pen pal?

Yes, you can send physical letters to your pen pal. When you choose to include your postal address in your profile, ensure it is done securely through our privacy settings.

What is the privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. You can review our full privacy policy on the Privacy Policy page.

How do I contact customer support?

If you need assistance, you can contact our customer support team by clicking on the Contact Us link in the footer of our website. Fill out the contact form with your query, and a member of our support team will respond promptly.

How do I search for prison pen pals?

Use our advanced search and filter tools to find pen pals. You can filter profiles by state, age, gender, interests, and other criteria.

What should I do if I forget my password?

If you forget your password, click on the Forgot Password? link on the login page. Enter your registered email address, and we'll send you a link to reset your password.

How do I verify my email address?

After registering, check your email for a verification link. Click the link to verify your email address and complete the registration process.

January 22, 2026 - A Way Out Pen Pals

Things Not to Write in a Letter to an Inmate: A Complete Guide to Safe Correspondence

Writing a letter to someone behind bars is one of the most selfless acts of kindness you can perform. For an incarcerated person, “Mail Call” is the highlight of the day, providing a rare moment of connection to the world beyond the razor wire. However, the prison mailroom is not like the outside world. Every […]

Day: January 22, 2026

Things Not to Write in a Letter to an Inmate: A Complete Guide to Safe Correspondence

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