Signing up is easy! Click on the Sign Up button on our homepage. You'll need to provide a valid email address, your first and last name, state of residence, and age. Follow the prompts to verify your email and complete the registration process.

How are matches determined?

Matches are determined based on the responses you provide in our detailed questionnaire. Our advanced matching algorithm analyzes your interests, preferences, and values to find inmates with a 50% or higher compatibility score.

What are the rules for communication?

Communication should be respectful and adhere to our guidelines for safe and secure correspondence. Initially, use only your first name and the initial of your last name. Avoid sharing sensitive personal information, such as your home address or financial details.

How do I update my profile?

To update your profile, log in to your dashboard and click on the Edit Profile button. Here, you can update your personal details, preferences, and profile photo.

What should I do if I receive an inappropriate message?

If you receive an inappropriate message, you can block the sender and report the behavior to our support team. Use the Report button available in your inbox to notify us of any issues.

Can I send physical letters to my pen pal?

Yes, you can send physical letters to your pen pal. When you choose to include your postal address in your profile, ensure it is done securely through our privacy settings.

What is the privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. You can review our full privacy policy on the Privacy Policy page.

How do I contact customer support?

If you need assistance, you can contact our customer support team by clicking on the Contact Us link in the footer of our website. Fill out the contact form with your query, and a member of our support team will respond promptly.

How do I search for prison pen pals?

Use our advanced search and filter tools to find pen pals. You can filter profiles by state, age, gender, interests, and other criteria.

What should I do if I forget my password?

If you forget your password, click on the Forgot Password? link on the login page. Enter your registered email address, and we'll send you a link to reset your password.

How do I verify my email address?

After registering, check your email for a verification link. Click the link to verify your email address and complete the registration process.

Contact Us

We’re here to help — but most questions have already been answered on our FAQ page. Please review the FAQs first to see if your question has already been addressed. This helps ensure faster support and quicker answers for everyone.

Need to reach our support team?

If you still need help, we’re here for you. You can contact us by phone, email, mail, or by using the contact form below.

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Please fill out the form below and we’ll respond as soon as possible.

We respect your privacy. Your contact information will only be used to respond to your message.

Support Hours

Our team strives to respond to all inquiries within 4 business hours, Monday through Friday.

Still have questions?

If you’re uncertain where to start or can’t find your answer, our FAQ and Help Center are available to guide you at any time.

Thank you for reaching out to A Way Out Pen Pals

We are here to support you every step of the way. Your satisfaction and the security of your correspondence are our top priorities.