Signing up is easy! Click on the Sign Up button on our homepage. You'll need to provide a valid email address, your first and last name, state of residence, and age. Follow the prompts to verify your email and complete the registration process.

How are matches determined?

Matches are determined based on the responses you provide in our detailed questionnaire. Our advanced matching algorithm analyzes your interests, preferences, and values to find inmates with a 50% or higher compatibility score.

What are the rules for communication?

Communication should be respectful and adhere to our guidelines for safe and secure correspondence. Initially, use only your first name and the initial of your last name. Avoid sharing sensitive personal information, such as your home address or financial details.

How do I update my profile?

To update your profile, log in to your dashboard and click on the Edit Profile button. Here, you can update your personal details, preferences, and profile photo.

What should I do if I receive an inappropriate message?

If you receive an inappropriate message, you can block the sender and report the behavior to our support team. Use the Report button available in your inbox to notify us of any issues.

Can I send physical letters to my pen pal?

Yes, you can send physical letters to your pen pal. When you choose to include your postal address in your profile, ensure it is done securely through our privacy settings.

What is the privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. You can review our full privacy policy on the Privacy Policy page.

How do I contact customer support?

If you need assistance, you can contact our customer support team by clicking on the Contact Us link in the footer of our website. Fill out the contact form with your query, and a member of our support team will respond promptly.

How do I search for prison pen pals?

Use our advanced search and filter tools to find pen pals. You can filter profiles by state, age, gender, interests, and other criteria.

What should I do if I forget my password?

If you forget your password, click on the Forgot Password? link on the login page. Enter your registered email address, and we'll send you a link to reset your password.

How do I verify my email address?

After registering, check your email for a verification link. Click the link to verify your email address and complete the registration process.

Terms & Conditions

⚠ To formally accept these terms, please sign in to your account and accept from within the app.

Policies

AGREEMENT TO TERMS

These Terms & Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and StayConnected+ (“we,” “us,” or “our”), concerning your access to and use of the StayConnected+ website, application, and related services (collectively, the “Site”).

By accessing or using the Site, you agree that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree with all of these Terms & Conditions, you are prohibited from using the Site and must discontinue use immediately.

USER ELIGIBILITY & ROLE CLARITY

By using the Site, you represent and warrant that:

You are an outside user (friend, family member, or supporter).
Incarcerated individuals do not create accounts, log in, or use the Site.
You are legally able to enter into this agreement.
You are not a minor in the jurisdiction in which you reside.
All information you provide is accurate, current, and complete.

ACCOUNT REGISTRATION

You agree that:

All registration information you submit will be true, accurate, current, and complete.
You will maintain and promptly update your account information as necessary.
You are responsible for all activity under your account.
You will keep your login credentials confidential.
You will notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that provide false or misleading information.

MODIFICATIONS TO TERMS

We reserve the right to update these Terms & Conditions at any time.

Changes will be posted on this page with an updated date.

Continued use of the Site constitutes acceptance of the revised terms.

If you have questions about these Terms & Conditions, please contact us at: support@stayconnectedplus.com

Terms and Conditions